Our Executive Team

We are an extension of your team and resources.

Our mission is to become true business partners with our customers, helping them alleviate operational challenges in the ever-changing health insurance market. We provide unparalleled flexibility and agility in all aspects of our business model, aligning to your needs and customizing to your requirements. Our extensive experience allows us to easily adapt to workflows, policies, procedures and processing platforms specific to each of our customers. We are here for you.

Jeff Rudell



With over three decades of service delivery experience, Jeff has a proven record as a dynamic leader and motivator, delivering results with authenticity, approachability, and performance excellence.

Jeff has extensive experience in leadership roles from Controller, Vice President of Finance, Chief Financial Officer, and his current position serving as President of Cobalt MedPlans and Preferred Health Professionals.

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Kaye Lugrand


Chief Operating Officer

Kaye Lugrand is a motivational and transformational leader. She has been recognized for improving operational and financial performance while cultivating a collaborative culture and exceptional customer experiences.

Kaye has a wide range of experience across many facets of the healthcare industry. For the past 24 years, she has held vice president positions for national health insurance companies and regional third-party administrators.

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Rachel Gast


Vice President of Human Resources

Rachel Gast brings 20 years of Human Resources experience and has served as a dedicated HR leader within the Cobalt family for the past 12 years.

Rachel approaches Human Resources with the firm belief that people are the cornerstone to a business’ success. Our “people-first” HR policy sets us apart with Rachel’s steadfast leadership, unrelenting focus, and expertise.

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Pam Guilfoyle


Vice President of Operations

As the current VP of Operations, Pam is energized by the chance to lead a large team, solve complex problems, and serve customers’ needs as a trusted advisor.

With over 20 years of experience spanning claims processing, contact center design, implementation, and operations, and process improvement, Pam understands the problems clients face.

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Sandy Higgins


Director of IT and Corporate Strategy

Sandy is a leader with experience spanning customer service, process improvement, compliance, and more. With decades of experience, Sandy prioritizes and focuses on value-delivery for all parties involved.

Sandy came to CMP in 2011 as a Process Improvement & Quality Manager and has since demonstrated a customer-centered and team-based approach to value delivery that has seen her rise to her current role.

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With over 10 years of experience delivering successful results, the Cobalt MedPlans team is here to give you the stability and consistency your organization needs. We work quickly, accurately and cost-effectively, becoming a true partner in your success. Our experience really does speak for itself:

  • Management team draws from 25+ years of health plan administration BPO leadership experience.
  • Claims processing personnel average 9 years of claims experience.
  • Corporate headquarters serves clients nationwide through a central office in Overland Park, Kansas, and is supported by reciprocal back-up sites at our service centers located in Fort Scott, Kansas and Overland Park, Kansas, with employees located throughout the Mid-West.
  • With a corporate resume of over 40 commercial and custom-built claims administration platforms, our team supports clients across a variety of applications including FACETS, HealthRules Payor, NASCO, QNXT, Diamond, and QicLink.

Let’s Work Together

We make results happen for you and your business.