Our Executive Team

We are an extension of your team and resources.

Our mission is to become true business partners with our customers, helping them alleviate operational challenges in the ever-changing health insurance market. We provide unparalleled flexibility and agility in all aspects of our business model, aligning to your needs and customizing to your requirements. Our extensive experience allows us to easily adapt to workflows, policies, procedures and processing platforms specific to each of our customers. We are here for you.

Pam Guilfoyle


Vice President of Operations

As the current VP of Operations, Pam is energized by the chance to lead a large team, solve complex problems, and serve customers’ needs as a trusted advisor.

With over 20 years of experience spanning claims processing, contact center design, implementation, and operations, and process improvement, Pam understands the problems clients face.

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Pam joined Cobalt MedPlans in 2011 as a Quality Manager where she demonstrated a commitment to excellence and value delivery for our customers. From there, Pam utilized her previous experience in the healthcare vendor space to provide continuous value to the team and customers, eventually rising to the level of VP of operations.

In her spare time Pam can be found enjoying murder-mystery shows, spending time with friends and family, and begrudgingly assisting her husband in his home projects, including a pretty impressive vegetable garden. (Feel free to ask for their salsa recipe)

Sandy Higgins


Director of IT and Corporate Strategy

Sandy is a leader with experience spanning customer service, process improvement, compliance, and more. With decades of experience, Sandy prioritizes and focuses on value-delivery for all parties involved.

Sandy came to CMP in 2011 as a Process Improvement & Quality Manager and has since demonstrated a customer-centered and team-based approach to value delivery that has seen her rise to her current role.

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Sandy holds a Green Belt certification and received Black Belt training through Six Sigma and has served on the boards of Volunteer Services Fund and SEK Regional Workforce Management, as well as serving on the Fort Scott Chamber of Commerce.

In her spare time, Sandy can be found with a book in her hand, spending time with family and friends, and walking her cocker spaniel Alex.

With over 10 years of experience delivering successful results, the Cobalt MedPlans team is here to give you the stability and consistency your organization needs. We work quickly, accurately and cost-effectively, becoming a true partner in your success. Our experience really does speak for itself:

  • Management team draws from 25+ years of health plan administration BPO leadership experience.
  • Claims processing personnel average 9 years of claims experience.
  • Corporate headquarters serves clients nationwide through a central office in Overland Park, Kansas, and is supported by reciprocal back-up sites at our service centers located in Fort Scott, Kansas and Overland Park, Kansas, with employees located throughout the Mid-West.
  • With a corporate resume of over 40 commercial and custom-built claims administration platforms, our team supports clients across a variety of applications including FACETS, HealthRules Payor, NASCO, QNXT, Diamond, and QicLink.

Let’s Work Together

We make results happen for you and your business.