Contact Center Calls
Exceeding Your Expectations
Well-Honed Methodology Built With Rigor and Discipline
Effective Call Center Resolutions
All employees undergo an extensive training process and our pay-per-performance model holds our employees accountable and increases performance.
We answer and resolve provider questions in less than 24 hours. We manage all contact center services, which allows you to get back to what you do best.
When you partner with us, you can trust that your contact center is taken care of by the best.
Quality Claims Management
Our employees go through an extensive three stage hiring process that determines qualifications and knowledge.
We perform regular audits to identify issues before it has a negative impact.
We average only 6-10 weeks to meet 100% performance expectations and quality metrics.
When you partner with us, we will help you reduce costs and quickly enhance performance.
Principles For Successful Outsourcing
- Understand where your business generates value and outsourcing everything else.
- Increase efficiency and becoming scalable with increased stability.
- Find a trustworthy partner and enhancing your existing processes with minimal disruption.
- Know exactly the specialized skill you need, and you can specifically explain the benefit outsourcing will provide.
- Know when you are getting so busy that you are concerned your team might miss proposed project goals.
- Understand how to measure results and performance to meet your internal standards and SLAs.
Get Valuable Results
Translated experience, capabilities and solutions.
Our experienced professionals function as an extension of your team, working accurately and cost-effectively to deliver meausrable results like these.
Partners that Partner
When you work with us, you get a partner that partners with you from beginning to end to deliver successful outcomes such as these.
See how our customized solutions can be deployed quickly within your workflows, processing platforms, procedures, business requirements and SLAs.
Cobalt MedPlans began with a focus on delivery of claims and call support. We have since diversified and expanded our services across the healthcare payer space. Our team of experts is guided by a commitment, focus, and drive to serve our customers.